Eligibility: We accept returns on products that are defective, damaged during shipping, or incorrect items sent. Due to the perishable nature of grocery items, we do not accept returns on fresh or opened products unless they fall into one of these categories.
Return Period: You must notify us within 3 days of receiving the product to be eligible for a return.
Return Process:
Contact us by email or phone to request a return.
Provide your order number, product details, and reason for return.
Our customer service team will guide you through the return process.
Condition of Returned Items: Products must be returned in their original packaging and condition unless damaged or defective.
Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Refund Eligibility: Refunds are issued for returned products that meet our return policy criteria.
Refund Process: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Refund Method: Approved refunds will be processed back to the original payment method within 7-10 business days.
Partial Refunds: Partial refunds may be granted if the product is not in its original condition or missing parts.
Exchanges
We do not offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.
Non-Returnable Items
Fresh or perishable goods (fruits, vegetables, dairy, meat, bakery items) unless damaged or defective.
Opened or used products.
Products not purchased directly from Arawsupermarket.
Damaged or Incorrect Items
If you receive damaged or incorrect products, please contact us immediately within 24 hours of delivery with photos of the issue. We will arrange a replacement or refund promptly.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us at:
