- Import and export of Asian food and non-food
- Authentic food
- Fast delivery
- Order quickly
- EU law conform products
Terms and Conditions
| 1. General Terms of Use and Operation of the Website |
| The www.arawsupermarket.gr is an online store with physical store under the company of Araw Supermarket Greek & Asian Food, Located Main store at Leof. Kifisias 57, Athina 115 23. |
| ARAW SUPERMARKET engages selling of goods through also online store www.arawsupermarket.gr in compliance with the requirements of Law 2251/1994 and applicable legislation. Products and services are available for sale in our online store. |
| Please, before making any use (browsing / registration / transaction) of this website, carefully read the following terms and conditions that govern its use and operation. Each visitor/user/customer, by using www.arawsupermarket.gr in any way , clearly, expressly and unreservedly declares that he fully accepts the stated terms of use and operation, as well as any other terms that meet the requirements of the law and may be found within the mentioned website and must fully comply with them and with the applicable legislation governing transactions. |
| 2. Araw Supermarket Obligations and Limitation of Liability |
| Araw Supermarket is solely responsible for the information it provides on this website, provided that it is required and able to do so by law to know its accuracy and legality, and without prejudice to any typographical errors .For this reason, we exercise particular care in complying with the general obligation to check and provide for the content of this website. However, human errors, malfunctions of Araw Supermarket network or computer systems cannot be ruled out, which may affect the correct provision of information to consumers regarding product prices, availability or characteristics. We advise visitors/users of the website www.arawsupermarket.gr , in case they perceive any incorrect information (e.g. unusually high or low price of a product), before placing an order, to contact customer service for immediate correction of the error, provision of clarifications regarding the price, the characteristics of the product and the more effective provision of our services to the public consumer. In case of incorrect registration, Araw Supermarket reserves the right not to execute an order, even a confirmed one, if the characteristics (price, properties) of the products included in the order do not correspond to reality and its price lists. According to the provisions of the applicable legislation that apply to liability issues for information society service providers, Araw Supermarket is exempt from liability for the content that third parties may publish on this website. |
| Araw Supermarket declares that it carefully monitors the security level of its services offered in this electronic environment, using anti-virus and anti-malware programs. However, visitors/users are advised to use anti-virus software, even when browsing this website, as Araw Supermarket is not responsible for any damage that may occur to their electronic device for these reasons. |
| Araw Supermarket is obliged to deliver the ordered products with the agreed properties and without actual defects. In the case of a defective product Araw Supermarket liability is limited to the obligation to replace it, provided that the requirements of the law are met and the terms of Araw Supermarket Returns Policy are observed. You can find out more information about the Returns Policy by clicking here . |
| Araw Supermarket is not responsible for side effects and/or damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use of the products or the manufacturer’s fault, such as incomplete instructions accompanying the products, manufacturing quality, material safety and actual defects. |
| Araw Supermarket is not liable for any damage caused to a contracting party or a third party by the illegal conduct of the latter, provided that it fulfills its own obligations. Third parties who are objectively liable, including but not limited to, those exercising parental care or custody of children, legal guardians and trustees of minors, those who have sponsored another, as well as any third party bound by law or by a contract with our online store, are not exempt from the obligation to provide consideration and possibly compensate Araw Supermarket solely because the person directly contracting with Araw Supermarket acted illegally or without their consent. |
| Araw Supermarket is not required to know whether the information provided by the user, whom it considers to be the actual owner of the information, is true. In the contract with Araw Supermarket, the use by the counterparty of the option that provides for the payment of the order via credit/debit card and the subsequent provision of the details of the legal beneficiary thereof, binds the legal beneficiary of the credit/debit card, regardless of the person using the credit/debit card and providing the requested details, therefore the consent of the legal beneficiary to the permissible and legal charge of the sale price to his credit/debit card is irrefutably presumed. The illegal use of a credit/debit card for the contract with our online store or without the consent of the legal beneficiary does not exempt the legal beneficiary from the obligations arising from this contract, nor from any claims by Araw Supermarket for compensation from an illegal act or omission of the credit/debit card user. |
| The entry to the website www.arawsupermarket.gr , using the personal codes, which a member defined during his registration, constitutes a presumption of the identity of the person entering, in the sense that the use of the codes is considered in any case to have been made by the member to whom these codes correspond. Consequently, the activity that the user develops after his entry and during his stay in our online store, fully binds the owner of the codes, whether he was the one who entered and used the services of the online store or anyone else who used these codes with or without the consent/approval of the owner of the codes. Therefore, the registered members of our online store bear the exclusive responsibility for the security of their codes and for any damage caused to Araw Supermarket, to them or to any third party by any unauthorized use thereof. For this reason, our members must not disclose their personal passwords to our online store to third parties and log out of their account after completing their order/browsing, especially in cases where they have entered from a third party’s computer or their personal computer is accessible by third parties. Our members are advised to inform us immediately in any case of loss, leakage, interception and/or illegal use of their passwords by an unauthorized person, so that we can assist them in recovering/changing their passwords and in protecting them and their personal data. |
| Araw Supermarket, on the website www.arawsupermarket.gr , displays, promotes and resells the products of the suppliers with whom it collaborates. The concept of supplier is derived from Law 2251/1994 on the protection of consumers, as well as any producer/packer, importer/distributor, as defined in specific legislative provisions. Araw Supermarket reserves the right to freely select the products it displays on its website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may freely select and carry out as well as modify, renew and/or withdraw at any time and without prior notice and/or compliance with a deadline, subject to informing users as and where legally provided. |
| It is noted that the description of the ingredients of the products and the general information included in the indications/labels on the products and their production and expiration dates are carried out either by the suppliers themselves or with their guidance. |
| Araw Supermarket is not responsible for any temporary or permanent inability to provide its services, as well as for delays in the acceptance, execution and delivery of ordered products for reasons not attributable to its fault, such as, but not limited to, force majeure (extreme weather events, natural disasters, emergencies, strikes, fire, war, pandemics), malfunctions of cooperating courier companies, accidental deterioration or destruction of the products before delivery to the user and after they are given for shipment, illegal interventions by the counterparty or third party, malfunction of the Online Payment Processing provider (Bank) or the hosting service provider (Host Provider) or the Internet service provider (ISP) or the access service provider (Access Provider) or the user’s terminal equipment, incorrect provision of data by the user and in general for any incident that prevents the smooth fulfillment of its contractual obligations. |
| Araw Supermarket is not responsible for the content of other websites, whose links are hosted on www.arawsupermarket.gr . It is also not responsible for any damage to the user from risks that occur in the electronic environment of a Banking institution, an advertised entity on this website or a cooperating courier company, even if the reference to these websites is made from a link to this website with a “hyperlink”, an advertising “banner”, etc. The responsibility for the content, information, the protection of the personal data of their visitors and the quality of the services provided lies entirely with the owners, administrators and beneficiaries of these aforementioned websites, which the user visits at his own risk. |
| Araw Supermarket is not in a position, nor is it obliged to examine the validity, truth, completeness and accuracy of the information provided by users, personal or otherwise, on its online store website. Araw Supermarket does not make any corrections or interventions in the data and information provided by the user, without the prior notification – consent of the latter. Araw Supermarket is exempt from any liability for any damage caused to the user, if the latter violates the terms of use and operation of this website, proceeds to untrue, inaccurate and incomplete provision of necessary and unnecessary data, develops illegal behavior in the context of browsing this website, violates the rules of proper behavior of users, legal or customary and improperly fulfills his legal and/or contractual obligations through acts or omissions. The user expressly accepts and acknowledges the exemption, as mentioned above, of Araw Supermarket, bears full responsibility for his actions and is obliged to compensate the injured parties. |
| Araw Supermarket delivers the ordered products for shipment to its customers, to the cooperating courier companies, to which it provides the necessary details of the recipient – counterparty in order to make the delivery of the orders possible. Araw Supermarket is exempt from any liability for any damage to the recipient or a third party that may be caused by the delivery of the ordered products by the cooperating courier companies or national transport agencies, to a person other than the counterparty, provided that this person has been indicated by the latter. |
| In contracts where the supplier sends the products to the consumer, the risk of loss of or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and other than the carrier has acquired physical possession of the goods. The risk is transferred to the consumer upon delivery of the goods to the carrier, if the carrier has been instructed by the consumer, without prejudice to the consumer’s rights against the carrier (Article 4d of Law 2251/1994). |
| The answers to user questions, advice and information provided by the experienced staff of our online store from this website are absolutely valid and reliable, but are given without prejudice to the accuracy, completeness and truthfulness of the information provided by the user on the issue that concerns him, the accuracy of which (information) we are not able to, nor are we obliged to confirm. In the event that the user provides untrue, inaccurate and/or incomplete information, Araw Supermarket is exempted from liability for the validity of the advice provided to the user and from liability for damage to the user from information and/or advice that is unsuitable for his needs. |
| 3. Obligations and Rights of Visitors/Users/Contractors |
| The parties to the contract with the online store www.arawsupermarket.gr have the rights and obligations provided for in articles 513 et seq. of the Civil Code and must respect the provisions of the Civil Code that regulate the capacity for legal transactions and the general validity of legal transactions. In particular, for the valid conclusion of a contract with our online store, the full legal capacity of the persons contracting is required. Therefore, prospective consumers of our services and products validly contract with Araw Supermarket if they are adults, that is, have completed their eighteenth year of age and are not under partial or full deprivation of judicial support. Otherwise, the invalidity of the legal transaction is absolute and the legal transaction is considered as if it had not occurred. If the legal transaction is annulled for any reason, the benefits of the parties to the legal transaction are sought in accordance with the provisions of unjust enrichment (Article 904 et seq. of the Civil Code). |
| Users of this website, accepting the terms and conditions stated, are obliged, when concluding any form of contract with our online store, to provide accurately and completely their true and complete information, which is requested for the successful conclusion of a valid contract. Your contract with Araw Supermarket is considered concluded exclusively and only from the moment you receive the relevant “order confirmation” e-mail from Araw Supermarket (or corresponding sms content) and is terminated upon full payment of the order and delivery of the products. |
| All terms herein are essential. The violation, in any way, of any of these terms by the visitor/user shall entail the sanctions of the applicable legislation and the obligation of the user to repair any damage to Araw Supermarket or a third party from his illegal behavior and contrary to these terms. Araw Supermarket, in case of violation of a term, may prohibit the user from accessing its website by excluding him from the services it offers, delete his account, including the information communicated by him without any warning and exercise all the rights granted to it by law. The failure by Araw Supermarket to exercise any of these terms or its statutory rights does not imply its waiver of these rights. |
| Visitors/users are obliged to act within the framework of the law of the Greek state, including the generally accepted rules of European and International Law, and to exercise their rights within the limits set by good faith, good morals and the social and economic purpose of their rights. In particular, they are obliged not to use this website (the website’s electronic mail, the user order and registration forms, the chat rooms, forums, accounts of our online store or any other means of expression related to it (social media)), to post, publish, transmit information, data and content in general, in any form, that is illegal, unfair, abusive, defamatory and/or false, threatening, deceptive, blackmailing, abusive, provocative, offensive, obscene, vulgar, blasphemous, pornographic, racist. Furthermore, the content communicated is prohibited from inciting the commission of a felony or misdemeanor, constituting itself or its communication through this website, a criminally punishable act, expressing discrimination, violating any kind of privacy, violating Constitutionally guaranteed rights and being contrary to the laws in general. Users are also prohibited from communicating, in accordance with the above, advertisements of any form and content, personal data of third parties, sensitive or not, confidential information regarding Araw Supermarket or its partners, “spam messages”, “chain letters”, “pirate” or other malicious software, as well as works and data protected by Intellectual and Industrial Property law. |
| Additionally, visitors/users of our online store are expressly prohibited from interfering with the form, operation, services, content, databases and any element that makes up this website, by using any mechanism, malicious or non-malicious software, electronic or non-electronic process, sending harmful files such as viruses, spam messages, capable of affecting, damaging, suspending, interrupting and generally hindering the smooth operation of this website or its connection, access and use by other users and jeopardizing the provision of the services it offers. Araw Supermarket reserves the right to seek compensation for any damages that may be caused to it by illegal behaviors such as those described above, as well as the criminal prosecution of any person responsible. |
| Furthermore, users are advised to maintain an acceptable and moderate attitude during electronic interaction and communication with other users on this website, with respect for each other and the administrators of this website and not to adopt behaviors that are contrary to the Code of Ethical Conduct on the Internet (Netiquette). |
| You agree to indemnify, defend and hold Araw Supermarket and its directors, officers, employees, consultants, agents and affiliates harmless from any and all third party claims, liabilities, damages and/or costs (including, without limitation, legal fees) arising out of your use of the website or your breach of these Terms and Conditions. In any event, however, and to the extent that any loss you suffer is due to proven negligence on the part of Araw Supermarket, the company itself shall be liable only for the loss up to the value of the product sold. |
| 4. Copyright |
| All works included on the website www.arawsupermarket.gr , in the form of text, images, drawings, photographs, graphics and logos, moving images (computer animation), software, databases, musical and audiovisual excerpts, advertising films and slogans, constitute the intellectual property of Araw Supermarket, without prejudice to the intellectual property rights of third parties and are protected under Law 2121/1993 and the relevant provisions of Greek Law. |
| The republishing, reproduction, in whole, in part or in part, or by paraphrasing or adaptation of the content of this website, by any means electronic, mechanical, photographic or photocopying, and in general any use of the intellectual work without the prior written permission of Araw Supermarket, is expressly prohibited. The names, images, logos and distinctive features representing www.arawsupermarket.gr or third parties and their products or services are exclusive trademarks and are protected by the relevant trademark laws. Their appearance on this website should not be construed as a transfer or assignment of a license or right to use them. |
| Any inaccurate depiction of the photographs due to technological limitations (e.g. image file size) may differ from the actual condition, form and image of the products. This is completely natural given the limited technological capabilities, even using the latest technological developments in the field of photographic imaging. |
| Araw Supermarket does its best to accurately represent the colors of its products, taking into account that everything depends on the specifications of the medium for displaying the photos (type/quality of screen). In addition, there may be information in photos or videos that does not correspond to the most recent depiction of the product, because they were photographed or videotaped in an earlier period of time. |
| All hyperlinks included in this website, simple or further, of any form, such as, for example, links in the form of advertising icons (banners), referral links to websites of cooperating courier companies and referral links to secure payment applications with credit/debit cards, as well as frames, meet the terms of the law and are placed with the consent of the owners/rightholders of the referring websites. |
| 5. Protection of Personal Data |
| Araw Supermarket considers the protection of personal data and privacy of visitors/users of its website www.arawsupermarket.gr to be of paramount importance . The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679 EC), any specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). You can find out in detail about data security, the data we collect, how we use the information we collect, your rights and generally about the Privacy Policy applied by Araw Supermarket, on the special page we created for this purpose, by clicking here. |
| 6. Identification Files – Cookies Policy |
| “Cookies” are self-installing text files, with short content, that are permissibly stored on the visitor’s/user’s computer when they visit a website. |
| On the website www.arawsupermarket.gr we use cookies to manage sessions, to improve its operation, to easily log in to the user account, to display personalized content, such as suggestions and advertising material that best suits their interests. Cookies also help us analyze how visitors use our website, how they navigate and to identify areas where they may encounter difficulties. Finally, by using cookies we can and do collect anonymous statistics to better understand the use of www.arawsupermarket.gr , in order to improve its structure and content. The visitor/user may delete the “Cookies” files from their terminal equipment at any time. |
| Some of your data may be collected by Araw Supermarket automatically using Cookies. Cookies are small text files that are installed on your computer, tablet, mobile phone and generally on the device with which you browse this website. They are widely used to make websites work better and more efficiently. These files have the ability to recognize and remember important information, which will make using the internet easier for you (e.g. by remembering user preferences). Automated collection is done to personalize the website experience and evaluate our activities in our products and services. |
| The following categories of Cookies are used on this website : |
| a) Necessary cookies |
| Necessary cookies are required for the proper functioning of the website www.arawsupermarket.gr . By using these cookies you can browse this website, log in to your account, complete your order and complete your online payment. Without these cookies our online store cannot function and for this reason their deactivation while using www.arawsupermarket.gr is not possible. |
| b) Performance cookies (statistics) |
| Performance cookies are used to collect anonymous statistics so that we know which pages our users visit most frequently and how these pages are used. This anonymous information is used solely to improve the operation of this website. |
| c) Functionality (preference) cookies |
| These cookies store user preferences with the aim of improving the functionality of our online store. In this way, user choices such as username, language and the recommended way to view results are remembered, so that the website www.arawsupermarket.gr provides improved functionality, personalized to your preferences. |
| d) Advertising cookies |
| With advertising cookies we can and do display personalized advertisements according to your preferences and interests. In this way we can send targeted newsletters and other advertising messages and offers with the aim of limiting the messages you receive. We can also measure the effectiveness of our advertising actions in order to continuously improve them. |
| 7. Transaction Security |
| Araw Supermarket follows all legal procedures to ensure the maximum level of secure transactions for all users, without storing in any way any information regarding credit, debit or prepaid cards. Every transaction carried out through this website is governed by International and European Law, which regulates issues related to electronic commerce and distance selling, as well as by the Consumer Protection Law (Law 2251/1994). |
| The website www.arawsupermarket.gr uses SSL (Secure Socket Layer) technology, with encryption for secure electronic transactions. SSL has been established worldwide as the most secure protocol for certifying websites to online users and for encrypting data between online users and web servers. In this way, all your personal information is encrypted, so that it cannot be read or changed during transmission over the internet. The browsers Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol. |
| 8.Product Shipping and Returns Policy |
| All products available from the website www.arawsupermarket.gr have clear indications of their availability as well as their delivery time. |
| When registering and throughout the processing of your order, you may receive automated messages (email, sms) that will inform you about the progress of your order. It is not possible to unsubscribe from these updates, as they are not advertising material but a prerequisite for the proper progress of your order. It is recommended that you keep these messages throughout our transaction. |
| Wanting to limit the lack of physical contact with the products to be sold due to the nature of online shopping, Araw Supermarket, through its website www.arawsupermarket.gr , offers a detailed description and clear image of each product, in order to cover the final recipient to the maximum, while still maintaining the option of returning the product or withdrawing. You can learn more about the methods of sending and receiving the products as well as the Returns Policy by clicking here. |
| 9. Payment Methods |
| You can learn more information about Payment Methods for purchases from www.arawsupermarket.gr by clicking here. |
| In the event of a telephone order on your initiative following your call to the Customer Service department, you accept the following: |
| Your calls are recorded for security reasons but also for reasons that serve the proper execution of your orders. |
| If possible, e-mail messages are sent to the e-mail address provided by the visitor/user. Otherwise, the visitor/user accepts that the order confirmation recorded in the telephone conversation constitutes full proof of the total order and its price and that it meets the terms and conditions of your written notification, notification, confirmation of your order, wherever and whenever the law requires it. In the event of any problem with the execution of your order, at any time, Araw Supermarket will contact the user/customer by telephone at the telephone numbers provided. |
| 10. Advertising and Commercial Communication |
| Our online store website may include advertisements in any form, such as banners, text links and frames. Araw Supermarket respects the provisions of the current legislation on unfair competition and consumer protection (Laws 146/1914 and 2251/1994 respectively). In particular, we refrain from unfair commercial practices, respecting the freedom of choice of our potential customers and the laws governing the operation of e-commerce. We act with professional conscientiousness, following the codes of conduct that bind our commercial activity, motivated by the excellent service of consumers through advanced technology services in a friendly and user-friendly environment. We provide the visitor/user of this website with all essential information regarding our products, complete information about their consumer rights and complete information about the general and individual terms of transactions in order to be fully informed before entering into a contract with our online store. |
| Offers, discounts, gifts, advertising competitions and games, to the extent permitted by applicable law (on unfair competition and consumer protection), are clearly identifiable. Access to the terms under which one can benefit from the offers or with which one can participate in competitions is easy and the relevant terms are presented clearly and precisely. Furthermore, the possible provision of samples and gifts for advertising purposes, without prior order, is carried out legally in a fair manner and with respect for applicable law (art. 4 par. 5 sub. b of Law 2251/1994). The promotional actions carried out with the gift offer are valid until revoked at the discretion of the company. Our online store, out of respect for your privacy, will never send you unsolicited electronic mail via advertising e-mail messages (spamming). Users of the website www.arawsupermarket.gr accept to receive free messages with advertising content and information messages about the online store’s offers, discounts and competitions, if they subscribe to the Newsletter of this website or after their transaction with our online store, always retaining the right to be deleted from the relevant mailing lists in an easy and direct manner. |
| Araw Supermarket respects the professional rules governing independence, dignity and ethics of the profession, professional confidentiality, honesty towards consumers and colleagues and the rules of ethics (art. 7 of Presidential Decree 131/2003). |
| 11. Applicable Law – Adjudication |
| In any disputes arising from the transactional relationships of the online store www.arawsupermarket.gr , the applicable law, in accordance with the turnover of the online store, the geographical location of potential consumers, the place of permanent establishment, operation and economic activity of Araw Supermarket and its country of origin, without prejudice to the exceptions of the law on consumer protection and other criteria and distinctions of the laws, is the law of the Greek state, including the generally accepted rules of International Law, as well as International Conventions, which, since their ratification by law, constitute an integral part of domestic Greek law and prevail over any other contrary provision of law (art. 28, par. 1 Constitution 1975/1986/2001). The applicable law governs, among other things, the undertaking and exercise of our relevant activity as well as the quality and content of the services provided, the product specifications and the differences arising from the contract or the law. For the resolution of disputes arising from contracts for the provision of Araw Supermarket services and products to consumers and the general use of the services of our online store, without prejudice to the provisions of article 11 of Law 2251/94, the Greek Courts are competent and the Courts of Athens are territorially competent. |
| 12. Terms Amendments |
| Araw Supermarket reserves the right to freely, unilaterally and without notice modify the terms of use and operation of this website as well as, in general, the terms of transactions of its online store within the framework of the law. The posting on this website alone is sufficient for any new term or modification or abolition of an existing term to come into force, without prejudice to orders already confirmed by Araw Supermarket. Visitors/users must periodically check whether there have been any modifications to these terms. The posting of terms in this document and elsewhere on this website alone meets the requirements for informing visitors/users of any changes to the terms. The use of the website www.arawsupermarket.gr and the services provided therein presupposes and confirms the acceptance by the visitor/user of the terms and conditions, as they apply, with the above-described modifications, interventions and/or removals by Araw Supermarket. Any invalidity of any of the terms (use – operation of the website and transactions) does not result in the invalidity of the others. In case you disagree with the content of the terms, you are invited to refrain from any action, interaction, access, transaction and use of this website. Araw Supermarket reserves the right to modify, suspend, interrupt the operation of this website and/or the services provided therein, for reasons of maintenance, improvement, etc., at any time and without notice, without prejudice to the rights that users and third parties derive from the law or from a contract with Araw Supermarket. |
| In particular, Araw Supermarket reserves the right in general and the visitor/user of Araw Supermarket accepts this, to freely formulate its pricing policy, to modify the prices listed on the website and to change and/or withdraw offers at any time with or without prior notice to the users of the website, who will be informed of the price in force at any time from its relevant posting on the website. The user selects a corresponding website depending on his country/location of shipment, which also determines the price list of our products in accordance with our commercial policy and the corresponding shipping costs of the country. Although we try to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we detect an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm your order with the correct price or cancel it. If we are unable to contact you, we will consider the order to have been cancelled. If your order is cancelled in accordance with our Terms and Conditions, but you have already paid for the products, you will receive a full refund without interest. |
| Araw Supermarket’s staff is by your side at all times, before and after the delivery of our products, ready to contribute to any problem and/or question you may encounter. For any question, necessary clarification regarding the operation and use of our online store, complaint, as well as for any information regarding the services provided by www.arawsupermarket.gr you can contact customer service at +306949676782 or by email at arawsupermarket@gmail.com |